FAQs

Frequently Asked Questions (FAQs)

1. How can I place an order?

Simply browse our collections, select your preferred size or color (if applicable), add the item to your shopping cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.

2. What payment methods do you accept?

We accept a variety of secure payment methods, including major credit and debit cards, as well as other payment options available at checkout. Available payment methods may vary by region.

3. Can I change or cancel my order?

If your order has not yet been processed, we may be able to modify or cancel it. Please contact our Customer Service team as soon as possible after placing your order. Once an order has been shipped, it cannot be changed or canceled.

4. How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery times vary depending on your destination and shipping method. Once your order is shipped, you will receive a tracking number via email.

5. How can I track my order?

After your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information. You can use the tracking number to monitor the status of your shipment.

6. What is your return and exchange policy?

We offer a 30-day return and exchange policy for eligible items. Products must be unused, unworn, and returned with their original tags and packaging. Please visit our Returns & Exchanges page for complete details.

7. What should I do if I receive a damaged or incorrect item?

We're sorry for the inconvenience. Please contact our Customer Service team within 7 days of receiving your order and provide your order number along with photos of the item. We'll resolve the issue as quickly as possible.

8. How do I choose the right size?

We recommend referring to our Size Guide available on each product page. If you need additional assistance, our Customer Service team will be happy to help you find the best fit.

9. Is my personal information secure?

Yes. We use industry-standard security measures and trusted payment providers to help protect your personal information and ensure a secure shopping experience.

10. How can I contact Customer Service?

If you have any questions, please contact us via the email address listed on our Contact Us page. We aim to respond to all inquiries within 24–48 business hours.

If you can't find the answer you're looking for, our Customer Service team is always ready to assist you. Thank you for shopping with Calvin Klein.